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How It Sarted...
We are a family-owned, independent creator, manufacturer & distributor of very beautiful stencils and mixed media products.
We began as a small paper arts shop in 1997, selling lovely papers, fine art supplies and all sorts of wondrous things. One day, we realized the only thing missing was a great assortment of unique templates/stencils. Never thinking this would lead to a whole new business, Jaime, our CEO and Founder, drew some images, had them cut into stencils, and stuck them up on our shop wall. Then the craziest thing happened...THEY SOLD!
In 2005 we said goodbye to our retail operation and focused all of our energy on making amazing stencils. Our designs are still hand-drawn by Jaime and a team of creative artists. We welcome any ideas, comments, questions, requests or suggestions. Send us a note, we'd love to hear from you!
Answer: Usually your order is picked and packed within 48 hours. You will receive an email letting you know. But you are always welcome to call our office for an update 914.345.2838 Remember, we're closed on the weekends and all US holidays.
Answer: You are welcome to create beautiful items for sale, as long as you create them by hand. Please, no mechanically reproduced work using our designs.
Answer: Stencil Butter is a creamy glossy dimensional paste that spreads like room temperature butter. It comes in 43 colors which can be blended together to make an infinite number of shades and hues. Whereas Modeling Paste tends to be matte and stiff, and doesn't come in 43 delicious colors.
Answer: Once you have successfully placed your order, you will receive an email with a copy of your order. Each order will have its own reference number.
Answer: We typically ship via UPS. Shipping charges are added to your invoice once your order is picked, packed and weighed. UPS will send you an email with your tracking info.
Answer: Yes, your order can be cancelled IF we haven't shipped it yet. Please call our office at 914.345.2838 to cancel your order. You may also call us if you would like to make any changes or additions to your order as well.
Answer: Anything in a jar must be kept covered. Take out only what you need, place on our Palette Pad, and then close up your jar! This will keep your mediums moist and like new for many projects to come. For your stencils, be sure to either soak in water after use, or wipe with a baby wipe after each use. If any of our products dry on your stencil (or tools), just soak in a little Isopropyl Alcohol and gently remove any dried on bits.
Answer: Shipping costs are calculated by UPS, USPS or DHL based on weight and dimensions of your shipment as well as the destination. UPS will provide you with an email with an estimated time of delivery (ETD) as well. We don't add any handling fees.